The single staff member near the printing area was doing her absolute best to help everyone and was very attentive. I didn't see many other employees around so it seems like this location is severely understaffed. As a retail/food service worker, this is unacceptable but the unfortunate reality of a lot of corporations. They run bare bones schedules to pay as little as they can get away with to save on labor costs. Unfortunately this leads to employees getting burnt out and frustrated quickly, leading to less than stellar customer service.
The other issue is that the printing capabilities of their machines is actually a joke. I was unable to print a PDF document. I was advised not to connect to OneNote (or whatever Microsoft's terrible excuse for document sharing/creation is) because I would get "stuck" on that screen. Multiple attempts to send my PDF file to the email didn't work and kept giving me error messages. I went up the street to the UPS store and was able to get the document printed in under five minutes. FedEx should rethink the way it staffs and services their customers in-store.